Front of House Manager - Northamptonshire

Front Office Manager

Northampton

Salary: £24,000

The Client:

A new opening of a four-star independent boutique hotel with 22 luxurious bedrooms.

The Role:

• Overseeing all front office members of the team including, Reservationist, Wedding & Events Coordinator, Day & Night Hosts and Day and Night Porters
• Your warm and welcoming approach will be our guests first memorable experience of their visit
• Building and maintaining close relationships with guests throughout their stay in order to foster loyalty
• Knowing our guests needs and effectively communicate these to the appropriate departments
• Ensures our guests are offered appropriate services by maintaining a high level of knowledge regarding the hotel, restaurant, bars menus and local area
• Help to prepare and implement the department’s training plan
• Carry out annual performance appraisal’s and training for employees to support their career development
• Ensure that the guest database is up to date
• Duty Manager shifts
• Cover a work shift, holiday and sickness absence for any member of the department’s team if required
• Produce daily, weekly and month reports for the General Manager
• Ensure that every effort is made to achieve budgeted sales and operational expenses, whilst building upon the reputation of the hotel

The Ideal Candidate Profile

• Previous experience in a high quality and busy 4 or 5-star hotel environment with a genuine interest or desire to progress in hospitality
• Have excellent management and people skills
• The ability to analyse and anticipate
• Has a strong sense of ethics
• Diplomacy and self-control
• A thorough and methodical approach
• Ability to work under pressure
• Share results and feedback regularly with the department and identify the opportunities to improve service levels
• Have a good understanding of the importance of effective health and safety management
• Communication is key and that means with other team members, clients and our suppliers
• Ability to build relationships with customers to achieve guest satisfaction
• Recognising the importance of developing your team who will play an essential part in the overall guest experience
• Passionate about guest service and ability to lead from the front

Due to the beautiful location of the property it can be difficult to reach by public transport, therefore access to your own transport is advisable

Hospitality is all about people and our client is committed to its people. They make sure you are happy and well rewarded, so that you pass that happiness onto their guests. As well as excellent training, development and progression opportunities, other benefits include:

·         Complimentary meals whilst on duty

·         A share of the gratuities

·         Complimentary car parking

·         28 Days holiday (Inclusive of bank holidays)

·         Auto-enrolment pension scheme

Longevity rewards