Reservations Agent - Northamptonshire

£19,000 - Catering and Hospitality
Ref: 271 Date Posted: Thursday 16 Jan 2020
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Reservations Agent


Salary: £19,000

The Client:

A new opening of a four-star independent boutique hotel with 22 luxurious bedrooms.

The Role:

  • Taking direct reservation bookings via telephone, email and walk in guests
  • To conduct show rounds of the hotel and grounds in a professional manner
  • In liaison with the Front Office Manager and the Wedding & Events coordinator maximise bedroom occupancy and revenue
  • Ensure that the room sales budget is met and have an inspiring pro-active approach to sales
  • To assist the Front Office Manager to manage and administer GDS, third party websites and the channel manager
  • To work alongside the Front Office Manager to ensure the workload is managed effectively
  • To attend departmental training sessions
  • To attend operational meetings, revenue strategy & business review meetings and monthly HOD meetings as required
  • Assist with preparation of the room sales annual budget and business plan
  • Checking the day-to-day arrival list to make sure that all bookings are correct for guest arrival
  • Complete daily, weekly and monthly reports as required by the General Manager
  • To assist with checking guests in and out and to take wedding, meeting and event enquires if needed

The Ideal Candidate Profile

  • Previous experience in a high quality and busy 4 or 5-star hotel environment with a genuine interest or desire to progress in hospitality
  • A desire to be ‘the best’ with high standards
  • Strong training and development skills so you can share your skills and knowledge with others
  • Excellent communication skills with the ability to motivate and inspire
  • Strong experience in conversion and execution of enquiries
  • Computer skills using Guestline would be an advantage

Hospitality is all about people and our client is committed to its people. They make sure you are happy and well rewarded, so that you pass that happiness onto their guests. As well as excellent training, development and progression opportunities, other benefits include:

  • Complimentary meals whilst on duty
  • A share of the gratuities
  • Complimentary car parking
  • 28 Days holiday (Inclusive of bank holidays)
  • Auto-enrolment pension scheme
  • Longevity rewards