Logistics & Installations Coordinator - Midlands

Logistics & Installations Coordinator

Salary: £35-£40k

Location: Leamington Spa

Hours: Standard 40 hours per week, flexible working – Overtime at Time and One Half

Status: Permanent

Role Summary

Take day-to-day ownership of customer installations and dispatch, coordinating customers, fitters, carriers and the warehouse to ensure work is completed efficiently, on time and within expected costs.

Key Responsibilities

• Plan and coordinate installations, including dates, site access, customer requirements, fitter information and costs.
• Maintain visibility of outstanding orders and fitter schedules, anticipating problems before they become urgent.
• Plan efficient routes and combine deliveries/installations where practical.
• Act as the main contact for customers and fitters, resolving issues calmly and resourcefully.
• Book pallet and parcel deliveries and produce invoices, dispatch notes and labels using Sage 50 and carrier portals.
• Work closely with the warehouse, including Goods In, to ensure products are ready for dispatch/installation.
• Make day-to-day supplier and cost decisions within agreed authority levels.
• Provide occasional warehouse support during quieter periods, including picking, packing and simple assembly.
• Ideally undertake occasional 6am starts to meet fitters, with a corresponding early finish.

About You

• Previous office-based dispatch/logistics experience.
• Experienced dealing with customers, carriers and delivery paperwork.
• Highly organised, conscientious and detail focused.
• Excellent communicator who builds strong working relationships.
• Proactive, practical and commercially aware.
• Resourceful and solutions-focused when plans change or problems arise.
• Comfortable taking ownership while working within a supportive team.
• Competent with Excel and general IT. Sage 50 experience desirable.
• Practical aptitude and willingness to understand products, tools and installations.

Success

• High customer satisfaction, measured through established customer feedback and ISO quality processes.
• Excellent working relationships with customers, colleagues, fitters and suppliers.
• Operational and financial KPIs achieved, including timescales and delivery/installation costs.

Benefits

• 20 days' holiday + bank holidays.
• Extra 2 days after two years' service.
• Company bonus scheme and regular salary reviews.
• Workplace pension.
• Flexible hours.
• Free onsite parking.
• Work mobile and workwear provided.
• Training and development, with potential forklift training.
• Occasional opportunities to visit installation sites.
• Free hot drinks, biscuits and occasional celebration lunches.
• Supportive, family-owned business with fewer than 20 employees.

The Client:

Hospitality Design and Build

Small team. High ownership. Strong support, Values and Ethics!